Yes. You can process a payment through this website or the automated phone system at 1-800-449-8767. This number is available 24 hours a day, 7 days a week. Please refer to the Fee Schedule for various fees by states. All payments processed by 9:00PM EST will be applied to the account the same business day. Customers that have registered for Paperless Statements will not incur a fee to process a payment online.

If you send additional payoff funds, we will send a check for the overage to the mailing address on file within 20 days. Please allow additional time for mailing.

If you are a new user to mortgagequestions.com, you should go through the registration steps first to access your account. The registration is one-time process. Once you are registered, you can login every time using the credentials created while registration. Click here to get started with registering your account today.
 

Currently, our website will allow the borrower and co-borrower to register online. If you are a 3^rd or 4^th borrower listed on the loan, you would not be able to create an online account at this time. 

 

Please make sure that you are registering for the first time. If you have received the error message- -‘ There is an account already created’, then you are holding an account already.

If you are not able to login with existing credentials, you should try resetting password/username as follows:
 
To recover the username:
On the login page, click on 'Forgot Username.' Provide the Social Security Number and the registered email address. The User will receive their username through the email address provided.
 
To reset the password:
On the login page, click on 'Forgot password.' Provide the username, Social Security Number and the registered email address. The User will receive a temporary password through the email address provided. Login using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements:
- Must be 8 to 30 characters
- Must use upper- and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)
- Must not include username

If the loan is in Foreclosure or delinquent for more than 10 months, you would not be able to access the account details after registration. Certain loans will have limited access, and our agents can better assist you over the phone. Please contact our customer support team for further assistance.

If all the loans are all subserviced by the same company, once you register any loan, all the loans will automatically appear in the list of loans after login. (see upper right corner of the dashboard).
 
If the loans are subserviced by different companies, the loans will need to be registered separately. Please register them one at a time and access them separately.
 
 

Yes, if you have an international phone number, you can still register on the website. However, please choose to verify your account using your email address instead of the international phone number.

Yes, the website now allows users to register with either a Social Security Number, or EIN/TIN Number. On the registration screen, under Find Your Account - simply select the type of identification you would like to register with and enter it in the required field. Please call us for assistance if you need assistance with this step.
 

You can choose your phone number for account verification/access. After logging in, you can change your email address anytime. Click on Account Management at the top of the screen, then choose Account Settings to update your email address.