You can request PMI cancellation by:

• Emailing us at customercare@mortgagefamily.com
• Calling us at 1-800-449-8767

Once we receive your request, we will mail you the specific requirements for your account.

If you took out an FHA loan after June 3, 2013, generally, the MIP cannot be canceled. If you took out an FHA loan before June 3, 2013, you may be able to cancel the MIP early.  

For the specific requirements for requesting MIP cancellation on your account, please contact us. 

Mortgage insurance is required for FHA loans and is referred to as mortgage insurance premium (MIP). MIP protects the mortgage investor if the account becomes past due.

Click here to be taken to our Homeowner's Assistance page to get started. 

For more information, email us at PartialRelease@mortgagefamily.com. You may also send a request by mail to:
PHH Mortgage Services
Attn: Partial Release
1 Mortgage Way
Mt. Laurel, NJ 08054

Be sure to include the details of your request, as well as your mailing address and phone number. We will send a requirement letter outlining the instructions for the process.

Option 1: Online
Log on to www.mortgagequestions.com to update your mailing address.
 
Option 2: By Mail
Send us a written request.

Option 3: By Phone
Contact our Customer Care Center at 877-461-2437.

Not all adjustable rate mortgage (ARM) loans include a conversion option. You can find specific details about your conversion options, including the expiration date, in your ARM Note or Mortgage Rider.

To close your HELOC, please complete, sign and return the form below. Once your account is paid in full and closed, we will automatically process a Lien Release.

A request to release the lien is not required, but you can send one by email, fax or mail:

Email: CustomerCare@MortgageFamily.com
Fax: 856-917-2700

Mail:
PHH Mortgage Services
PO Box 24736
ATTN: SV24
West Palm Beach, FL 33416

When the loan reaches maturity, all outstanding balances are due. If you find you are unable to afford the outstanding balance, we will work with you to find any available assistance option.

In order to obtain a payoff statement on a Home Equity Line of Credit (HELOC) account, all required borrowers must complete and return the Authorization to Close Out form. This form can be faxed to 856-917-2700 or mailed to:

PHH Mortgage Services
PO Box 24736
ATTN: SV24
West Palm Beach, FL 33416.

Upon receipt of the completed Authorization to Close Out form, a payoff statement will be issued within 4 business days.