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How to Contact Us

If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at 1-800-936-8705 to understand and start the process. Helping Homeowners is What We Do!

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We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you. For fastest assistance, log in to your account to send us a secure message or chat with us.

If you are having trouble accessing your online account, enter the details below that match your mortgage account.

All fields are required to submit request

Borrower’s First Name

Borrower’s Last Name

Borrower’s E-mail Address

Borrower’s Phone Number

Account Number

Account Type

Residential

Commercial

Message

Please enter your questions or comments to us in the box below and then select submit to send

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Additional Ways to Contact Us

Phone

General Servicing Inquiries and Assistance - 1-800-449-8767

Website Support - 1-833-862-0732

General Mail

PHH Mortgage
P.O. Box 24736
West Palm Beach, FL 33416-4736

Payment Addresses

Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.

Mortgage Accounts	HELOC Accounts
PHH Mortgage P.O. Box 94087 Palatine, IL 60094-4087	PHH Mortgage P.O. Box 0055 Palatine, IL 60055-0055

Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage
P.O. Box 24695
West Palm Beach, FL 33416

Complaints

If you are not satisfied with any aspect of the servicing of your account, please contact our Customer Service Department at 1-800-449-8767.

If you are unsatisfied with your response from our Customer Service Department, please use the address below and include your name, account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage
P.O. Box 24695
West Palm Beach, FL 33416

New York Property Owners: You can also file complaints about your servicer with the New York State Department of Financial Services. You can obtain further information from the New York State Department of Financial Services by calling the Department's Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department's website at www.dfs.ny.gov.

Texas Property Owners: COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 877-276-5550. A complaint form and instructions may be downloaded and printed from the department's website located at www.sml.texas.gov or obtained from the department upon request by: mail to the aforementioned address, telephone through their toll-free consumer hotline listed, or email at smlinfo@sml.texas.gov