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 If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at 1-800-936-8705 to understand and start the process. Helping Homeowners is What We Do!

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Contact Us

We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you. For fastest assistance, log in to your account to send us a secure message or chat with us. 

If you are having trouble accessing your online account, enter the details below that match your mortgage account.

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Additional Ways to Contact Us

Phone

General Servicing Inquiries and Assistance - 1-800-449-8767

Website Support - 1-833-862-0732

General Mail

PHH Mortgage
P.O. Box 24736
West Palm Beach, FL 33416-4736

Payment Addresses

Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.

Mortgage Accounts

HELOC Accounts

PHH Mortgage
P.O. Box 94087
Palatine, IL 60094-4087

PHH Mortgage
P.O. Box 0055
Palatine, IL 60055-0055


Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage
P.O. Box 24695
West Palm Beach, FL 33416