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Contact Us

We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you via phone or email.

General Servicing Inquiries and Assistance - Toll-Free - 1-800-449-8767


Website Support - Toll-Free - 1-833-862-0732


Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern Time

Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time


We want to hear from you - send us your comments or questions. To ensure the security of your account, enter the details below that must match what we have on file or for faster service, login and use our new Secure Message center to send message and documents and easily store/save all your message conversations in one place.  

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General Mail

PHH Mortgage Services
P.O. Box 24736
West Palm Beach, FL 33416-4736

Payment Addresses

Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.

Mortgage Accounts

PHH Mortgage Services
P.O. Box 94087
Palatine, IL 60094-4087

HELOC Accounts

PHH Mortgage Services
P.O. Box 0055
Palatine, IL 60055-0055

Requests for information and Notices of Error, including Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage Services
P.O. Box 24695
West Palm Beach, FL 33416