New Customers

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My Loan Was Opened with PHH Mortgage

Thank you again for obtaining your new home loan through PHH Mortgage!  As a reminder, at closing you received a “First Payment Letter" containing your loan number, coupons to mail your initial payments and an AutoPay monthly payment withdrawal sign-up form. You can review the information below in order to set up your web account, contact us or get payment or other information.
 

Online Account Setup

Access your new loan on our website or mobile app. If you don’t have an online account yet, sign up for a free account today.  Access your account online or download the mobile app.

Ways to Pay

1. By mail – use the coupon provided at closing or note your account number on the check

PHH Mortgage Services
P.O. Box 371458
Pittsburgh, PA 15250-7458

2. AutoPay - enrollment in monthly direct debit program

Sign up online or by using the form provided at closing. PHH offers automatic monthly payment withdrawals from a designated bank account. You may need to make the first payment by mail or through our website using the one-time payment option until the autopay is activated

3. Use online bill pay services offered through your financial institution

Note: Online one-time payment fees are initially complimentary for new customers but may apply in the future – sign up for paperless to avoid fees & to receive your statement online. There are no fees for AutoPay enrollment.

Contact Us

Our mortgage professionals are here to help. 

Contact Customer Service at 1-800-449-8767

Monday – Friday 9:00 a.m. – 8:00 p.m. ET.

PHH Mortgage is here to support you during these challenging times dealing with COVID-19. Please note that as we address the needs of our customers, we are experiencing higher than normal call volumes and wait times. Please be patient as we assist all of our borrowers.