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New Customers

 If you've been impacted by the government shutdown and are struggling with your mortgage payments, we're here to help. Call us at 1-800-936-8705 to get started. Helping Homeowners is What We Do!

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My Mortgage Was Opened with PHH Mortgage

Thank you again for obtaining your new mortgage through PHH Mortgage!  As a reminder, at closing you received a “First Payment Letter" containing your account number, coupons to mail your initial payments and an Autopay monthly payment withdrawal sign-up form. You can review the information below in order to set up your web account, contact us or get payment or other information.
 

Online Account Setup

Access your new mortgage on our website or mobile app. If you don’t have an online account yet, sign up for a free account today.  Access your account online or download the mobile app.

Ways to Pay

1. By mail – use the coupon provided at closing or note your account number on the check

PHH Mortgage Services
P.O. Box 660093
Dallas, TX 75266-0093

2. Autopay - enrollment in monthly direct debit program

Sign up online or by using the form provided at closing. PHH offers automatic monthly payment withdrawals from a designated bank account. You may need to make the first payment by mail or through our website using the one-time payment option until the autopay is activated

3. Use online bill pay services offered through your financial institution

Note: Online one-time payment fees are initially complimentary for new customers but may apply in the future – sign up for paperless to avoid fees & to receive your statement online. There are no fees for Autopay enrollment.

Contact Us

Access your account anytime, anywhere - securely and effortlessly online or with our mobile app!

Still need help? Our expert mortgage team is just a click or call away - ready to help whenever you need it. 

Chat Email Phone

Log in to your account to send us a secure message or chat with us.

Customercare@mortgagefamily.com

Contact Customer Service at 1-800-449-8767

Monday - Friday 8:00 am - 9:00 pm ET
Saturday 8:00 am - 5:00 pm ET