exclamation If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at 1-800-936-8705 to understand and start the process. Helping Homeowners is What We Do!

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Disaster Assistance

PHH Mortgage and its employees are here to help as you recover from disasters that affect your home or community.  If you need assistance please reach out by calling 1-800-936-8705, Monday through Friday 8:00 am – 9:00 pm ET. Helping Homeowners Is What We Do! 

 

Find below some information and links to useful websites.

  • Hurricane Preparedness Tips:  Are you prepared? Have a family communications plan, cash on hand, a battery-powered radio handy, and a plan for pets. Visit www.ready.gov/hurricanes to learn these and other preparedness tips.
  • DisasterAssistance.gov: If your address qualifies, you can get immediate funds from FEMA wired to your bank account, and find help to local recovery resources and FEMA Disaster Recovery Centers (DRCs) near you.
  • If you have already received your insurance claim check, please click here for further information and assistance.
  • Disaster Recover: A Resource for Homeowners (PDF): A resource paper by the Mortgage Bankers Association for homeowners that outlines what to do before and after a hurricane or other natural disaster - along with how to work through the recovery process. 
Helpful FAQs: 
  • What is disaster forbearance assistance? Payment forbearance allows you to temporarily delay making your mortgage payments for a short period of time (typically 1-3 months). During the forbearance period, you will not be assessed late fees. 
     
  • What types of Loan and Grant programs are available? Please contact us to discuss the best option for your situation. Some options may include loans to help recover losses not covered by insurance, FHA Mortgage Insurance for Disaster Victims 203(H) Program, FHA 203(K) Rehabilitation Program, Renovation Mortgages, and USDA Rural Housing Single Family Housing Repair Loans.