Understanding Fees and How to Avoid Them

Nobody likes to be surprised by unexpected fees. Learn more about some of the most common fees that may be charged to your account, and potential options to avoid them.

Payment Fee

Depending on your property state and other details of your account, a fee may be charged to make a payment on our website, automated phone system or with a customer service agent. Check out the fee schedule for your state to confirm if this applies to you. You have several options to avoid payment fees:

• The easiest option is to enroll in Autopay. Autopay is a free service where we draft your payments each month on a date that you select. Once enrolled, there is nothing for you to do. Just set it and forget it.
• When you enroll in paperless billing, there is no fee to make a payment on our website. 
• You can find more about our available ways to pay here. 

Note: Payment fees are not charged for the first 60 days after we begin servicing your account, so you have time to decide on the best option for you.

Late Fee

A late payment fee may be charged if your mortgage payment isn't received by the due date or within the grace period specified in the Note. The amount of the fee varies (check your mortgage Note to find the exact late fee amount) but can range from 2-6% of your payment amount. 

Autopay is your best option to avoid late fees. Autopay ensures that your payments are made on-time every month. You choose the draft date and frequency of your payments, and we take care of the rest. Learn more here and enroll on our website. 

Take advantage of payment alerts on our website or mobile app. We'll email you a reminder to make your payment, and a confirmation that the payment was applied. 

If you pay by check or with your bank's bill pay service, be sure to allow enough time for your payment to be received by the due date, or within the grace period. Mail delivery times can be unpredictable, especially around holidays. 

Non-Sufficient Funds (NSF) Fee

This fee may be charged for any payment that is returned due to insufficient available funds, because a stop payment was placed with your bank, or because of an incorrect check endorsement. 

Enrolling in Autopay will eliminate the need to stop payment on a check, and the possibility of an incorrect endorsement. Just make sure you have sufficient funds available in your account before your scheduled draft date. To help with this, you can select a draft day of the month that works best for you. You can also choose to have your payment drafted monthly, biweekly or twice-a-month. 

Paying on our website is another option to avoid situations where checks are not received due to challenges of paying by mail. 

Other possible fees

Other types of fees may apply to specific requests or transactions completed on your account, like a payoff quote request or property inspection. These fees may vary from state to state, or based on the investor of your mortgage. To learn more about these fees, view your state's fee schedule here.