Onity Mortgage - FAQs

We are excited to announce that PHH Mortgage will be changing its name to Onity Mortgage. 

Your mortgage servicer is not changing, and there is nothing you need to do right now related to our name change. We are the same company with a nearly 40-year legacy of serving homeowners, but now with a new name that is built with our customers in mind.
 

Frequently Asked Questions: 

Is my mortgage account being transferred? 
No, your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see the company name PHH Mortgage.

Will my account number or any other details about my account change?
No, your account number is not changing. Your mortgage is still being serviced by the same company. You will just see Onity Mortgage where you used to see PHH Mortgage.

Do I need to do anything due to your name change?
There is nothing for you to do at this time! Our website address, MortgageQuestions.com, and our mobile app MQ, are not changing. 

Will my online or mobile app log in credentials change?
No, your username and password will not change and will not need to be updated due to our name change. 

Is PHH Mortgage going away completely?
Yes, PHH Mortgage will no longer exist. For a period of time, you may see PHH Mortgage referenced in various communications.

I use my bank’s bill payer service. Do I need to update anything with my bank?
No, we will continue to accept payments to PHH Mortgage. However, please feel free to update your bill payer information to Onity Mortgage for ease of reference in the future.

I’m on Autopay, where you currently automatically draft my payment. Do I need to do anything?
No, no updates are needed if you make Autopay payments via our website.

I mail my monthly payment to you - do I need to do anything?
We will continue to accept checks made payable to PHH Mortgage. Please feel free to make your check payable to Onity Mortgage in the future though.

How will this change impact my credit reporting?
After our name change officially happens, it may take a few weeks for the credit reporting agencies to update your credit report with our new name, Onity Mortgage. 

How will your name change impact my tax statements?
Your 2026 tax statements will be issued by PHH Mortgage. In 2027, your tax forms will be issued with our new name, Onity Mortgage. 

Will I need to contact my insurance company to update the mortgage company name on my insurance policy?
No, we will work with your insurance carrier to make all updates. 

My account is being reviewed for a release of liability, assumption, modification, etc. Will this review continue?
Yes, your review will continue. Our name change to Onity Mortgage will have no impact on your request. 

I'm on a military allotment. Do I have to do anything?
No, you will not need to follow anything different. 

I authorized someone to transact on my behalf on my account. Do I have to send an updated authorization form?
No, you will not need to update the authorization.