New Customers

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Welcome AmeriHome Customers

If you received notice that your loan is being transferred to PHH Mortgage by AmeriHome on September 1st, this section is for you. Here you can learn more about the transfer and what comes next for your loan.  Welcome again to the PHH Mortgage family. We’re excited you’re here and we look forward to serving you. Be on the lookout for communications from us including a personalized video with helpful information about the loan transfer.


Servicing Transfer Timeline

Your mortgage account transfers to PHH Mortgage

September 1st
Your account is active in our systems and you can set up an online account
  • Set up your online account on this site or download our MortgageQuestions mobile app.  Learn More
September 3rd

 Payment Availability

  • Please note that any payments scheduled over the Labor Day weekend will be processed on September 7th and will post to your account on September 8th
September 4th

Notice of Servicing Transfer letter mailed

September 10th

First Billing Statement mailed

September 10th
 

We understand the timing of transfers can overlap with your payment due date. It’s PHH's current policy to not assess late charges or submit negative credit reporting during the first 60-day period following the transfer date.

Due to hurricane Ida, the United States Postal Service is experiencing disruptions which is causing mailing delays in impacted areas. If you have sent your mortgage payment via mail to PHH or your prior servicer, the application of that payment may be delayed. Not to worry, a payment received during the first 60 days of the transfer will not be treated as late and a late fee will not be assessed to the account.

Please refer to our FAQ’s for additional information.

Our mortgage professionals are here to help. 

Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-800-449-8767

Customer Service - Website Support - Toll-Free - 1-833-862-0732

Monday – Friday 9:00 a.m. – 8:00 p.m. ET