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You can find this information in your original mortgage documents. If you still need help, feel free to contact us. We're happy to help.

There are different types of scams. A couple examples are below.

Imposter Scams
These are usually phone calls from individuals claiming to be Onity Mortgage (Onity) employees demanding payments in the form of a pre-paid debit/gift cards to cover trial loan modification payments, escrow shortages and/or to avoid foreclosure. These imposters may be calling from what appears to be a legitimate Onity phone number. This is called spoofing.

Onity would never require payment via a pre-paid debit/gift card. Onity would never request a Western Union payment to be sent to an individual. Onity would never ask for personal information over the phone, unless you initiated the contact and we are verifying your identify.

If you ever doubt the legitimacy of a call from Onity, especially if payment is demanded, hang up and call us directly.

If you think you may have been a victim of an imposter scam, please contact us and then file a report with your local police department. You can also contact the Federal Trade Commission.

Loan Modification Scams
These are schemes where “Foreclosure Rescue Companies” take your money, often by making a false promise of saving you from foreclosure.

Onity does not charge up-front fees for a loan modification. You should never sign over title to your property or sign papers you don’t understand. Only make payments to your mortgage loan service provider.

If you think you have been a victim of a loan modification scam, please contact us. You can also file a complaint with the CFPB online or by calling 1-855-411-2372 (CFPB).

When the account is set up on the automatic payments, we will send a Welcome Letter confirming the first draft date.

Please allow one business day for the Autopay cancellation to process before re-enrolling. Once the account is updated, you can re-enroll and set up a new Autopay draft option.

To view the mortgagee clause, visit MyCoverageInfo.com and enter your account details in the search box.

Click here to be taken to our Homeowner's Assistance page to get started. 
 

If you have specific questions about your renewal, speak to your insurance agent or company directly. Click here to read about recent changes.

Click here for more information on recasting and to determine if a recast is right for you.

Click here for more information on recasting and to determine if a recast is right for you.

Yes, you can request that the Department of Veterans Affairs (VA) deduct mortgage payments from your VA disability compensation or pension. To start, stop or change deductions, fill out this form and return it to the VA.

Please note: If you are a Veteran making your mortgage payment through the Deduction of Benefit process, it is your responsibility to submit a new form to the VA authorizing a change in the deduction from your benefit payment should the mortgage payment amount change.