Search Results

Please send us your new bank info at least three business days before your next draft date. We'll confirm the change in writing and payments will continue from your current account until the update takes effect.

Once-a-Month or Biweekly Payments 
You can update once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Edit Enrollment link to make changes. 

Still need help? We're here for you - just contact us! 

Twice-a-Month Payments 
You can edit twice-a-month Autopay by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy. You can also notify us in writing by fax or mail.

Fax:
856-917-8322
Attention: ACH Department
 
Mail:
PHH Mortgage
Mail Stop SV61
Attn: ACH Department
1661 Worthington Road
Suite 100
West Palm Beach, FL 33409

Small Balance Commercial Loans - For payment assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET. 

Click here to learn more on how biweekly payments work and why it might be a great choice for you. 

Small Balance Commercial Loans - The biweekly payment program is not available for small balance commercial loans. For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:00 am to 6:00 pm ET. 

Payments are typically due on the first day of each month, however, you may have a grace period before a late charge is assessed. If your payment is not received by the last business day of the month, you may be reported to the credit bureaus. 

Small Balance Commercial Loans - Credit is not reported on small balance commercial loans. For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET. 

Yes, you can request that the Department of Veterans Affairs (VA) deduct mortgage payments from your VA disability compensation or pension. To start, stop or change deductions, fill out this form and return it to the VA.

Please note: If you are a Veteran making your mortgage payment through the Deduction of Benefit process, it is your responsibility to submit a new form to the VA authorizing a change in the deduction from your benefit payment should the mortgage payment amount change.

Small Balance Commercial Loans - For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET. 

Click here to be taken to our Homeowner's Assistance page to get started. 

Small Balance Commercial Loans - For payment assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET. 

No, you'll need an online account to access your account information. Want to learn more about creating an account? Learn more. 

Ready to get started? Register now.

A mortgage transfer means your account is now being managed by a new company. In this case, PHH Mortgage is your new mortgage servicer. That means we’ll handle everything related to your account – from processing payments to answering your questions and providing support. We’re here to help make things easy and help you every step of the way.

Mortgage transfers are a normal part of the industry and happen for various business reasons. We’re excited to be your new mortgage servicer and look forward to supporting you with reliable service and care.

If you’ve just had your mortgage transferred, it may take a week before you can access your account online or through our automated phone system. That’s because we’re carefully verifying and updating your account information from your previous servicer. As soon as everything is set up, you’ll be able to register online and use your new account number without any issues. Thanks for your patience – we’re working to get everything ready for you!

No worries – if you made a payment to your previous servicer on or after the transfer date, they’ll forward it to us, and we’ll apply it to your account. It might take a few days for the payment to show up but rest assured, we won’t charge any late fees or report negative activity to your credit agencies during the first 60 days after your loan transfer. We’re here to make this transition smooth and stress-free.