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How will a bankruptcy discharge affect my monthly account statements?
Is there a personal obligation to repay the amount owed after I receive a chapter 7 discharge?
Can I still apply for a modification after a bankruptcy discharge?
Does bankruptcy affect second mortgages?
What happens after the introductory period on an Adjustable-Rate Mortgage (ARM) loan?
What is a Recast or re-amortization?
Recasts are subject to eligibility and a fee may apply.
What is a buydown mortgage?
How do I stop my Autopay before the next draft date?
You can cancel once-a-month or biweekly payments through our website at any time. Visit the Payment section and select the Autopay link or call our Customer Care Department at 1-800-449-8767.
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before the draft date by calling our Customer Care Department at 1-800-449-8767.
If I'm in the process of paying my loan in full, should I notify Customer Service to stop my Autopay
Once-a-Month or Biweekly Payments
You can cancel once-a-month or biweekly payments through our website at any time. Visit the Payment section and select the Autopay link or call our Customer Care Department at 1-800-449-8767.
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before the draft date by calling our Customer Care Department at 1-800-449-8767.
What should I do if I change my bank account?
Once-a-Month or Biweekly Payments
Please update your information by visiting the Payment section of this website and selecting the Edit Enrollment link under Autopay or call our Customer Care Center at 1-800-449-8767.
Twice-a-Month Payments
Call our Customer Care Center at 1-800-449-8767. You can also notify us in writing by fax or mail.
Fax:
856-917-8322
Attention: ACH Department
Mail:
PHH Mortgage
Mail Stop SV61
Attn: ACH Department
1661 Worthington Road
Suite 100
West Palm Beach, FL 33409
I know I am entering all my credentials accurately. Why is the website not allowing me to register?
If you still experience issues, please contact our Website Support team at 1-833-862-0732 for assistance.
What do I do if I am not receiving the verification code required to complete the login process?
If the verification code is still not being received, please contact our Website Support team at 1-833-862-0732.
Can private mortgage insurance (PMI) be canceled?
Yes, PMI may be canceled in certain circumstances.
Automatic Termination
If you’re required to carry PMI, we’ll cancel it automatically when your loan-to-value (LTV) ratio is scheduled to reach 78%. The LTV ratio is the difference between the loan amount and the original market value of the home.
LTV Example: If you borrow $88,000 to buy a house valued at $100,000, your loan-to-value ratio is 88%. ($88,000 /$100,000 = 0.88, or 88%).
Based on the original home value, we’ll project the date when your LTV will reach 78%, and we’ll plan to cancel your PMI on that date.
Early Cancellation
You can request early cancellation of PMI before the automatic cancellation date. Each mortgage investor has different requirements for canceling PMI early.
- In most cases, the property must reach at least an 80% LTV.
- If you obtained your loan less than two years ago, your investor may require a list of substantial improvements to evaluate the PMI cancellation request. You must have a description of the improvement, the date it occurred, and the associated cost.
- A home valuation may be required to determine your equity amount. The cost of the valuation will be your responsibility. We will let you know if a valuation is required along with the costs and steps to have the valuation completed.
- You must be current on your loan payments. You cannot have been more than 30 days past due in the last year or more than 60 days past due in the last two years.
Contact Us Content
We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you. For fastest assistance,
log in to your account to send us a secure message or chat with us.
If you are having trouble accessing your online account, enter the details below that match your mortgage account.
My Mortgage Was Opened with PHH Mortgage
Can I pay additional principal with my Autopay?
You can also schedule a one-time principal payment after your regular draft by visiting the Make a Payment section under Payment. The amount will automatically draft from your bank account. You can also make additional principal payments by check. You can mail a mortgage or HELOC additional principal payment to the processing center listed below:
Payment Processing
P.O. Box 660093
Dallas, TX 75266-0093
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Are you a new customer? Was your account recently transferred to PHH Mortgage? Regardless if PHH is servicing your loan directly or servicing it on behalf of another servicer, we welcome you to our digital site. We’re glad you are here, and we want to make
your transition to PHH Mortgage as easy as possible.
PHH Mortgage is one of the nation’s largest non-bank mortgage servicers and we are committed to delivering exceptional service. Helping homeowners is what we do!®
Welcome to PHH Mortgage:
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June 1st - BSI Financial Services
Which best describes you?
About Us
PHH Mortgage is a full-service mortgage company, helping customers for nearly 40 years. Our 5,000 employees are committed to delivering personalized mortgage service to help customers save money and build equity.
As a subsidiary of Onity Group Inc., a leading financial services company, our success is grounded on a shared set of
Company Values that guides our behavior and defines the way we do business.
We’re a servicing leader with a strong track record of success in foreclosure prevention and loss mitigation helping homeowners stay in their homes. We focus on working together with our customers to give a great customer experience.
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June 1st - Welcome BSI Financial Services Customers
What is Autopay?
What are biweekly payments?
What are some of the common fees?
How do I know when to refinance?
Can I receive a duplicate statement for a previous month?
Do I have a grace period?
How can I protect myself from scams?
Imposter Scams
These are usually phone calls from individuals claiming to be PHH Mortgage Services (PHH) employees demanding payments in the form of a pre-paid debit/gift cards to cover trial loan modification payments, escrow shortages and/or to avoid foreclosure. These imposters may be calling from what appears to be a legitimate PHH/Onity phone number. This is called spoofing.
PHH would never require payment via a pre-paid debit/gift card. PHH would never request a Western Union payment to be sent to an individual. PHH would never ask for personal information over the phone, unless you initiated the contact and we are verifying your identify.
If you ever doubt the legitimacy of a call from PHH, especially if payment is demanded, hang up and call us directly.
If you think you may have been a victim of an imposter scam, please contact us and then file a report with your local police department. You can also contact the Federal Trade Commission.
Loan Modification Scams
These are schemes where “Foreclosure Rescue Companies” take your money, often by making a false promise of saving you from foreclosure.
PHH does not charge up-front fees for a loan modification. You should never sign over title to your property or sign papers you don’t understand. Only make payments to your mortgage loan service provider.
If you think you have been a victim of a loan modification scam, please contact us. You can also file a complaint with the CFPB online or by calling 1-855-411-2372 (CFPB).
What is a recast?
When you make a lump-sum payment of $5,000 or more toward the principal balance, we can recalculate the monthly payment based on the reduced balance. This recalculation is called a recast. Your monthly payment decreases while the interest rate, term, and maturity date remain the same. To request a recast, log on to your account and send us a secure message by visiting Account Management > Messages.
How can I request a recast?
You can request a mortgage recast after making a lump-sum payment of $5,000 or more towards the principal balance. The account must meet the following criteria to be eligible for a recast:
- The account must be paid ahead or due for the current month's payment.
- The account must not be active in an interest-only payment period.
HELOC, FHA, VA, GNMA, and commercial accounts are not eligible for a recast.
There may be other requirements. For help with a recast request or to make sure you qualify before making a large lump-sum payment, log on to your account and send us a secure message by visiting Account Management > Messages.
Can I overnight my payment?
Payment Processing
3000 Kellway Dr. Suite 120
Carrolton, TX 75006
Can I mail in my payment?
Payment Processing
PO Box 660093
Dallas, TX 75266-0093
Do you offer a one-time online or phone payment?
All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day.
How can I make my monthly mortgage payment?
Small Balance Commercial Loans - For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:00 am to 6:00 pm ET.
Is there a fee to make a one-time payment?
When paying by phone with an agent, you may be charged a fee for using this service. The amount of the fee will be disclosed to you for your acceptance before your transaction is completed. PHH Mortgage has a business relationship with the provider of this payment processing service and a portion of the fee will be retained by PHH Mortgage. Please note that you are not required to use this payment service or this payment provider, as we do accept other payment methods that you can use without incurring a fee. You have the right to select your own payment method and provider.
You can also mail a check to the payment processing center listed below:
Payment Processing
P.O. Box 660093
Dallas, TX 75266-0093
Other Ways to Pay
If my escrow account has a shortage, can I deposit funds to my escrow account?
To pay online, log in to your account on MortgageQuestions.com and click the Payment button at the top of the screen.
If you are sending an escrow deposit by mail, make sure to write the account number on the check and write “Escrow Application" on the memo line. Send the check or money order to:
PHH Mortgage
PO Box 371867
Pittsburgh PA 15250-7867
For overnight mail, send the check or money order to:
PHH Mortgage
Attn: 371867
500 Ross Street 15-0470
Pittsburgh, PA 15250
Learn more in our Escrow Education Center.