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In order to obtain a payoff statement on a Home Equity Line of Credit (HELOC) account, all required borrowers must complete and return the Authorization to Close Out form. This form can be faxed to 1-856-917-2700 or mailed to:

PHH Mortgage
PO Box 24736
ATTN: SV24
West Palm Beach, FL 33416.

Upon receipt of the completed Authorization to Close Form, a payoff statement will be issued within 4 business days.

Multiple incorrect login attempts may lock your account. Click here to log in - and choose 'Forgot Password'. Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. 

Log in using the temporary password and existing username. On the next 'Change Password' page - In put the temporary password as the "Old password" and create a new password with the below requirements:

- Must be 8 to 30 characters
- Must use upper and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)"
- Must not include username
 

First, make sure that you are registered on website.  If registered, be sure you are entering the credentials correctly with case sensitivity and no extra spaces before/after the username or password.

If you are still not able to log in, then try resetting username and password by following these steps:

To recover the username:
Go to the login page, then choose 'Forgot Username.' Provide the Social Security Number and the registered email address. You will receive your username through the email address on file.

To reset the password:
Go to the login page, then choose 'Forgot password.' Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. Log in using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements:
- Must be 8 to 30 characters
- Must use upper- and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)
- Must not include username

Great question! In some cases, automatic payments may carry over from your previous servicer, but not always. To find out for sure, check your Servicing Transfer Notice – it will let you know if your payments will continue automatically. You can also confirm by registering your account online and reviewing your payment settings. If needed, you can easily set up automatic payments with us to stay on track.

When you go paperless, you can access up to 60 months of account history anytime.

Learn how to upgrade your online experience in 3 easy steps! 

Understanding fees and how to avoid them. 

An escrow account is money set aside from your monthly mortgage payment to pay expenses related to property taxes and insurance. 

Understand how to access PDF documents from our website on various devices. 

PHH Mortgage and its employees are here to help as you recover from the devastation caused by the recent hurricanes.