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What happens after the introductory period on an Adjustable-Rate Mortgage (ARM) loan?
After the introductory period, the new interest rate is calculated based on the terms outlined in the Note. 
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What is a mortgage recast?
A mortgage recast or re-amortization occurs when you make a large lump-sum payment toward your principal balance and request that your monthly payment be recalculated based on the new lower balance. Your interest rate and loan term remain unchanged, but your monthly payment decreases. This is different from refinancing because there are no closing costs and your original loan terms stay the same. Click here for more information and to determine if a recast is right for you.
 
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What is a buydown mortgage?
A buydown mortgage is a way to lower the mortgage interest rate for a set period of time. This can be done by paying an upfront fee, known as discount points, or by having the seller or lender pay for a temporary buydown.
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What is Autopay?
Click here to learn more about our convenient automatic payment methods. 
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What are biweekly payments?
Click here to learn more on how biweekly payments work and why it might be a great choice for you. 
 
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Will the terms of my loan change after it is transferred?
No, your loan terms will stay exactly the same. That means your interest rate, monthly payment, and other key details won’t change. The only difference is that a new company will now handle the day-to-day servicing of your account, like processing payments and providing customer support.
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How will I know when my loan is being transferred?
You’ll receive a notification letter from your current mortgage servicer before the transfer happens. This letter will include the date your account will officially move to the new servicer, along with contact details for both companies. That way you’ll know exactly who to reach out to if you have any questions during the transition.
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Will the transfer affect my credit report?
A loan transfer typically won't hurt your credit score - as long as you continue to make payments on time. Your loan terms and payment history stay the same.

You might notice a small temporary dip in your score due to how credit reporting systems handle the transition (closing the old account and opening a new one). This is normal and your score should bounce back once the new loan is reported consistently.
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What should I do if I am enrolled in automatic payments?
If you’re currently enrolled in automatic payments, please take a moment to review the goodbye letter you received. It will let you know whether your automatic payments will transfer to the new servicer or if you’ll need to set them up again.
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Will I be charged any fees for the loan transfer?
No, there are no fees associated with the transfer of your loan servicing. This process is completely free for you.
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