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Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

If you received notice that your mortgage was transferred to PHH Mortgage, this section is for you. Here you can learn more about the transfer and what comes next for your account.

Are you a new customer? Was your account recently transferred to PHH Mortgage? Regardless if PHH is servicing your loan directly or servicing it on behalf of another servicer, we welcome you to our digital site. We’re glad you are here, and we want to make your transition to PHH Mortgage as easy as possible.

PHH Mortgage is one of the nation’s largest non-bank mortgage servicers and we are committed to delivering exceptional service. Helping homeowners is what we do!®

Welcome to PHH Mortgage:

 

• June 1st - BSI Financial Services

​Which best describes you?

PHH Mortgage is a full-service mortgage company, helping customers for nearly 40 years. Our 5,000 employees are committed to delivering personalized mortgage service to help customers save money and build equity.

As a subsidiary of Onity Group Inc., a leading financial services company, our success is grounded on a shared set of Company Values that guides our behavior and defines the way we do business. 

We’re a servicing leader with a strong track record of success in foreclosure prevention and loss mitigation helping homeowners stay in their homes.  We focus on working together with our customers to give a great customer experience.

Our Highlights

1.5 million loans serviced Offices and operations in West Palm Beach, FL, Mount Laurel, NJ, Houston, TX, the United States Virgin Islands (USVI), India and the Philippines.

What Our Customers Are Saying

Careers

Want to find out what career positions we have available?  Research our opportunities to  Find Your Next Role.

Find answers to our most frequently asked questions. 

Welcome to PHH Mortgage. A home is one of the biggest investments you can make, and we know how important it is. This page introduces you to your servicing transfer timeline and what you can expect during the process.

Click here to learn more about our convenient automatic payment methods. 

Click here to learn more on how biweekly payments work and why it might be a great choice for you. 

Click here to view a list of common fees and costs that may be assessed in connection with the mortgage. Actual fee amounts may vary based on the terms of the mortgage documents and applicable state and federal laws and regulations. This list does not include all fees and costs that may be charged, including, but not limited to, non-common costs, foreclosure costs, bankruptcy fees, attorney fees and court costs.

There are many factors that go into a decision to refinance. The first step is determining your financial goals. For example, are you looking to lower your monthly payment, reduce your mortgage term, consolidate bills, or take cash out for home repairs and other expenses? These are all things to be considered. Contact one of our expert sales consultants to discuss your options. You may even qualify for a streamline process that could save you time and money.

To request a duplicate monthly account statement, Contact us. 

For details about your grace period, refer to your original mortgage documents or contact us.

There are different types of scams. A couple examples are below.

Imposter Scams
These are usually phone calls from individuals claiming to be PHH Mortgage Services (PHH) employees demanding payments in the form of a pre-paid debit/gift cards to cover trial loan modification payments, escrow shortages and/or to avoid foreclosure. These imposters may be calling from what appears to be a legitimate PHH/Onity phone number. This is called spoofing.

PHH would never require payment via a pre-paid debit/gift card. PHH would never request a Western Union payment to be sent to an individual. PHH would never ask for personal information over the phone, unless you initiated the contact and we are verifying your identify.

If you ever doubt the legitimacy of a call from PHH, especially if payment is demanded, hang up and call us directly.

If you think you may have been a victim of an imposter scam, please contact us and then file a report with your local police department. You can also contact the Federal Trade Commission.

Loan Modification Scams
These are schemes where “Foreclosure Rescue Companies” take your money, often by making a false promise of saving you from foreclosure.

PHH does not charge up-front fees for a loan modification. You should never sign over title to your property or sign papers you don’t understand. Only make payments to your mortgage loan service provider.

If you think you have been a victim of a loan modification scam, please contact us. You can also file a complaint with the CFPB online or by calling 1-855-411-2372 (CFPB).

When you make a lump-sum payment of $5,000 or more toward the principal balance, we can recalculate the monthly payment based on the reduced balance. This recalculation is called a recast. Your monthly payment decreases while the interest rate, term, and maturity date remain the same. To request a recast, log on to your account and send us a secure message by visiting Account Management > Messages.

You can request a mortgage recast after making a lump-sum payment of $5,000 or more towards the principal balance. The account must meet the following criteria to be eligible for a recast:

• The account must be paid ahead or due for the current month's payment.
• The account must not be active in an interest-only payment period.

HELOC, FHA, VA, GNMA, and commercial accounts are not eligible for a recast.

There may be other requirements. For help with a recast request or to make sure you qualify before making a large lump-sum payment, log on to your account and send us a secure message by visiting Account Management > Messages.

Yes, you can overnight a payment to:

Payment Processing
3000 Kellway Dr. Suite 120
Carrolton, TX 75006

You can mail a mortgage or HELOC payment to the processing center listed below:

Payment Processing
PO Box 660093
Dallas, TX 75266-0093
 

Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. 

All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day. 

Autopay is the easiest way to pay.  Just set it, forget it, and you could save money. We have several Autopay options. Click here to learn more about each one and how to enroll.  For other ways to pay your mortgage, click here. 

Small Balance Commercial Loans - For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:00 am to 6:00 pm ET. 

There is no fee to make a mortgage payment online or in our automated phone system.

When paying by phone with an agent, you may be charged a fee for using this service. The amount of the fee will be disclosed to you for your acceptance before your transaction is completed. PHH Mortgage has a business relationship with the provider of this payment processing service and a portion of the fee will be retained by PHH Mortgage. Please note that you are not required to use this payment service or this payment provider, as we do accept other payment methods that you can use without incurring a fee. You have the right to select your own payment method and provider.

You can also mail a check to the payment processing center listed below:

Payment Processing
P.O. Box 660093
Dallas, TX 75266-0093

You can choose to pay your mortgage using a bill pay service, mailing a check or money order, or by phone.

You may make an escrow deposit of any amount by mail. If your account is current, you can also make an escrow deposit through our pay by phone service or on our website. Fees may apply when making an escrow deposit by phone. 

To pay online, log in to your account on MortgageQuestions.com and click the Payment button at the top of the screen.

If you are sending an escrow deposit by mail, make sure to write the account number on the check and write “Escrow Application" on the memo line. Send the check or money order to:

PHH Mortgage
PO Box 371867
Pittsburgh PA 15250-7867

For overnight mail, send the check or money order to:

PHH Mortgage
Attn: 371867
500 Ross Street 15-0470
Pittsburgh, PA 15250

Learn more in our Escrow Education Center.

Find answers to other commonly asked questions about escrow. 

Understanding fees and how to avoid them. 

When you choose to go paperless, you can access 36 months of account history anytime.

Take advantage of these helpful services to better manage your account.

Schedule one-time payments online or on the mobile app. It's easy and hassle-free.

We delight our customers with caring service and innovative home-ownership solutions. Upgrade your online experience in 3 easy steps! 

Find answers to frequently asked questions about mortgage transfers.

Introducing our newly redesigned MQ.com Mobile App – Managing your account on the go has never been easier!

PHH Mortgage and its employees are here to help as you recover from the devastation caused by the recent hurricanes.

Learn more about when you'll receive your Form 1098 or refer to the Taxes and Year-End Frequently Asked Questions for more details. 

An escrow account is money set aside from your monthly mortgage payment to pay expenses related to property taxes and insurance. 

Once you register online or download the mobile app, set up alerts to be in the know about your account.

Understand how to access PDF documents from our website on various devices. 

Learn how to secure your money and personal information to protect against fraud. 

We are excited to announce that PHH Mortgage will be changing its name to Onity Mortgage.