New Customers
Welcome to Onity Mortgage!
Scheduled Maintenance Update: On Sunday, May 24, 2026, from 12:00 am - 7:00 am ET, some features of the website including online forms, documents, payments, and some chatbot services may be temporarily unavailable. Thank you for your patience as we work
to improve our services.
Thank you again for obtaining your new mortgage through Onity Mortgage! As a reminder, at closing you received a “First Payment Letter" containing your account number, coupons to mail your initial payments and an Autopay monthly payment withdrawal sign-up
form. You can review the information below in order to set up your web account, contact us or get payment or other information.
Access your new mortgage on our website or mobile app. If you don’t have an online account yet, sign up for a free account today. Access your account online or download the mobile app.
1. By mail – use the coupon provided at closing or note your account number on the check
Onity Mortgage
P.O. Box 660093
Dallas, TX 75266-0093
2. Autopay - enrollment in monthly direct debit program
Sign up online or by using the form provided at closing. Onity offers automatic monthly payment withdrawals from a designated bank account. You may need to make the first payment by mail or through our website using the one-time payment option until the autopay is activated
3. Use online bill pay services offered through your financial institution
Note: Online one-time payment fees are initially complimentary for new customers but may apply in the future – sign up for paperless to avoid fees & to receive your statement online. There are no fees for Autopay enrollment.
Contact Us
Access your account anytime, anywhere - securely and effortlessly
online or with our mobile app!
Still need help? Our expert mortgage team is just a click or call away - ready to help whenever you need it.
| Chat | Phone | |
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Log in to your account to send us a secure message or chat with us. |
Contact Customer Service at 1-800-449-8767 |