Welcome to Onity Mortgage

Welcome to Onity Mortgage - we’re excited you’re a customer!  A home is one of the biggest investments you can make, and we know how important it is. 

This page tells you what to expect during the process. You’ll also find ways to upgrade your mortgage experience and educational resources about escrow and ways to pay.

If you need help locating your new account number, use our Account Number lookup tool.

The transfer timing may overlap with your payment due date. But don’t worry, we won’t charge late fees or submit negative credit reporting during the first 60 days following the transfer date. If you have a commercial loan, Onity Mortgage does not charge late fees for the first 30 days after your transfer date. 

Ready to set up your online account? 

• Upgrade your experience – Learn how to register and get the most out of your online account. 
• Check out educational resources:
  • Autopay - Learn about our convenient automatic payment methods. 
  • Biweekly Payments - Learn about how biweekly payments work and why it may be a good choice for you. 
  • Ways to Pay – Check out different ways to make your payment.
  • Understanding Fees and How to Avoid Them - Learn about some of the most common fees that may be charged to your account, and potential options to avoid them. 
  • Escrow Education Center – Learn about escrow, what it means and how it works. 
  • FAQs - Get answers to commonly asked transfer questions.

​Our mortgage professionals are here to help. 

Monday through Friday, 8:00 am – 9:00 pm ET
Saturday, 8:00 am to 5:00 pm ET
Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-800-449-8767
Customer Service - Website Support - Toll Free - 1-833-862-0732