If you’re currently on a loss mitigation plan, it will transfer along with your loan. The new servicer will continue to honor and manage your plan, so you won’t need to reapply or start over.

Loan servicing transfers are a normal part of the mortgage industry. This change doesn’t reflect any problem with your account and your loan terms will stay the same. You’ll receive all the details you need to make the transition smooth.

No worries – your escrow account will transfer along with your loan. The new servicer will take over managing your tax and insurance payments, so there is no action needed on your part.

No, once your loan transfer is complete, payments must be made to your new servicer. You’ll find their contact and payment information in the goodbye letter we sent you.

Great question! In some cases, automatic payments may carry over from your previous servicer, but not always. To find out for sure, check your Servicing Transfer Notice – it will let you know if your payments will continue automatically. You can also confirm by registering your account online and reviewing your payment settings. If needed, you can easily set up automatic payments with us to stay on track.