Escrow Education Center
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What do I do if I'm having difficulty paying my mortgage?
If a financial hardship is affecting your ability to make your mortgage payments, we are here to help. PHH Mortgage is The Leader in Loss Mitigation!®. Our specialists will review your situation and determine the best available assistance option for...
If a financial hardship is affecting your ability to make your mortgage payments, we are here to help. PHH Mortgage is The Leader in Loss Mitigation!®. Our specialists will review your situation and determine the best available assistance option for you.
This assistance could include any of the following:
Click here to learn more about our assistance options or visit www.fanniemae.com for additional information.
Small Balance Commercial Loans - For payment assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET.
- Repayment
- Forbearance
- Loan modification
- Short sale or pre-foreclosure sale
- Deed in lieu of foreclosure
- Partial claim
| If you've experienced a financial hardship. | Click here to be taken to our Homeowner's Assistance page to get started. A Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST. |
Click here to learn more about our assistance options or visit www.fanniemae.com for additional information.
Small Balance Commercial Loans - For payment assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:30 am to 7:00 pm ET.
/FAQ/Get-Assistance/What-do-I-do-if-I-m-having-difficulty-paying
Are there language access services available?
You can speak with a Customer Service representative in a language other than English, or get a verbal translation of any correspondence. For New York City customers, translations and descriptions of commonly-used debt collection terms are...
You can speak with a Customer Service representative in a language other than English, or get a verbal translation of any correspondence.
For New York City customers, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.
/FAQ/Get-Assistance/Are-there-language-access-services-available
How do I provide my insurance policy information?
You can upload the insurance policy information to our MyCoverage website or email it to MortgageFamily@MyCoverageInfo.com.
You can also fax the information to 1-937-525-4210.
You can upload the insurance policy information to our MyCoverage website or email it to MortgageFamily@MyCoverageInfo.com.
You can also fax the information to 1-937-525-4210.
/FAQ/Escrow/Insurance/How-do-I-provide-my-insurance-policy-information
If my homeowner's insurance premium has already been paid from escrow and I change insurance compani
Yes, if the account is escrowed for insurance and your new insurance provider notifies us of a new policy with an amount due, we will disburse the premium from the escrow account. You are responsible for cancelling your previous insurance policy....
Yes, if the account is escrowed for insurance and your new insurance provider notifies us of a new policy with an amount due, we will disburse the premium from the escrow account.
You are responsible for cancelling your previous insurance policy. If you receive a refund from the previous carrier, send it to us to apply to your escrow account.
You can upload the insurance policy information to our MyCoverage website here or email it to MortgageFamily@MyCoverageInfo.com. You can also fax the information to 1-937-525-4210.
/FAQ/Escrow/Insurance/If-my-homeowners-insurance-has-already-been-paid
I have proof I am not in a required flood zone. What can I do?
You can upload the documentation to our
MyCoverage website. You can also send it by fax to 1-937-525-4210, Attn: Flood.
You can upload the documentation to our
MyCoverage website. You can also send it by fax to 1-937-525-4210, Attn: Flood.
/FAQ/Escrow/Insurance/I-have-proof-I-am-not-in-a-required-flood-zone