If you use a bill pay service to make your mortgage payments, you’ll need to update the payee information to make sure your payments go to the right place. Be sure to include your new PHH Mortgage account number.

You can find your account number by:

• Logging into your online account (once registered)
• Checking your Service Transfer Notice
• Reviewing your first monthly statement

Updated Payee Information:
PHH Mortgage
P.O. Box 660093
Dallas, TX 75266-0093

Once updated, your payments will continue smoothly. If you need help, we’re here for you!

An escrow analysis is typically performed annually, to ensure sufficient funds are being collected to avoid escrow shortages and overages. However, off-schedule analyses are also performed to ensure sufficient funds are available. Any increase or decrease to your annual property taxes and/or insurance premiums may cause your mortgage payment amount to change. We provide details of your analysis in the Escrow Account Statement. For more information, visit the Escrow Education Center.

In order to obtain a payoff statement on a Home Equity Line of Credit (HELOC) account, all required borrowers must complete and return the Authorization to Close Out form. This form can be faxed to 1-856-917-2700 or mailed to:

PHH Mortgage
PO Box 24736
ATTN: SV24
West Palm Beach, FL 33416.

Upon receipt of the completed Authorization to Close Form, a payoff statement will be issued within 4 business days.

Multiple incorrect login attempts may lock your account. Click here to log in - and choose 'Forgot Password'. Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. 

Log in using the temporary password and existing username. On the next 'Change Password' page - In put the temporary password as the "Old password" and create a new password with the below requirements:

- Must be 8 to 30 characters
- Must use upper and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)"
- Must not include username
 

First, make sure that you are registered on website.  If registered, be sure you are entering the credentials correctly with case sensitivity and no extra spaces before/after the username or password.

If you are still not able to log in, then try resetting username and password by following these steps:

To recover the username:
Go to the login page, then choose 'Forgot Username.' Provide the Social Security Number and the registered email address. You will receive your username through the email address on file.

To reset the password:
Go to the login page, then choose 'Forgot password.' Provide the username, Social Security Number and the registered email address. You will receive a temporary password through the email address on file. Log in using the temporary password and existing username. On the next 'Change Password' page - input the temporary password as the 'Old password' and create a new password with below requirements:
- Must be 8 to 30 characters
- Must use upper- and lower-case letters
- Must include at least one number
- Must include at least one of the following special characters (!#$%()^*@!)
- Must not include username