If you use a bill pay service to make your mortgage payments, you’ll need to update the payee information to make sure your payments go to the right place. Be sure to include your new Onity Mortgage account number.

You can find your account number by:

• Logging into your online account (once registered)
• Checking your Service Transfer Notice
• Reviewing your first monthly statement

Updated Payee Information:
Onity Mortgage
P.O. Box 660093
Dallas, TX 75266-0093

Once updated, your payments will continue smoothly. If you need help, we’re here for you!

Your escrow account will transfer to Onity Mortgage automatically, so there’s nothing you need to do. We’ll continue to manage it for you – that means we’ll make your property tax and insurance payments on time, just like your previous servicer did. You can count on us to keep everything running smoothly.

No need to worry – we’ll take care of that for you. Your insurance carrier will be notified of the change automatically.

You can speak with a Customer Service representative in a language other than English, or get a verbal translation of any correspondence.

For New York City customers, translations and descriptions of commonly-used debt collection terms are available in multiple languages on the New York City Department of Consumer Affairs website, www.nyc.gov/dca.

You have a few options to get started.
 
Option 1: Online
 

If you've experienced a financial hardship.

Click here to be taken to our Homeowner's Assistance page to get started.

Option 2: By Mail or Email
You can also complete the Mortgage Assistance Application and send it by mail or email. The application requests your current income and expenses and the reason for your hardship to help us determine the best available option.
 
Click here to print the Mortgage Assistance Application.
 
Option 3: By Phone
To start the mortgage assistance review with one of our agents, call us at 1-800-449-8767.