We pay the taxes the month they are due based on the due date established by the local tax authority.

If your taxing authority offers a discount, we will pay the discount amount. Otherwise, we will pay the taxes by the due date provided by your taxing authority.

You may receive a tax bill from the taxing authority for your records even if the account is escrowed for taxes. We also receive this tax information directly from our tax monitoring vendor. 

If you receive a tax bill that says your taxes are delinquent or that you have been charged a penalty, please send the bill to us immediately using one of the following methods: 

Email: CustomerCare@MortgageFamily.com

Fax: 1-561-682-8880  

Mail: 
Onity Mortgage
Attn: Tax Services
PO Box 24665
West Palm Beach, FL 33416-4665 

If your property is in the state of New York, we will send you a receipt when we pay the taxes. 

For all customers, the quarterly and year-end statements show the amount of taxes we have paid on your behalf.

The taxing authority sends a supplemental bill when a property assessment results in a change in the tax amount. This may occur when the property is assessed during the purchase process or after you make improvements to the property, such as new construction.