Supplemental tax bills are not part of the real estate taxes, so they are the homeowner's responsibility.  For example, the state of California will only send the supplemental tax bill directly to the homeowner. 

If supplemental taxes become severely delinquent and are considered a threat to our interest in the property, we will pay them as a one-time disbursement from escrow. We will then include the amount we advanced in the next escrow analysis.

Supplemental taxes vary by state and county.

If the account is escrowed for taxes, we pay the amount reported by your taxing authority. Please contact your taxing authority to be sure that they do not request payment during the deferral period.

To request removal of the escrow account, complete this form and return it to us by email or mail. Once we receive your request, we will review and notify you in writing if the account meets the eligibility criteria to have the escrow account removed. Please continue to make the escrow payment until you receive confirmation of the escrow account removal.  Learn more in our Escrow Education Center.

You can request PMI cancellation by:

• Emailing us at customercare@mortgagefamily.com
• Calling us at 1-800-449-8767

Once we receive your request, we will mail you the specific requirements for your account.