Escrow Education Center
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I received a loss draft check. What do I do now?
If you have filed a hazard claim and received a loss draft check, please contact our Loss Draft Department directly at
1-888-882-1815. They are available Monday through Friday from 8:00 am to 9:00 pm and Saturday from 8:00 am to 5:00 pm, ET.
If you have filed a hazard claim and received a loss draft check, please contact our Loss Draft Department directly at
1-888-882-1815. They are available Monday through Friday from 8:00 am to 9:00 pm and Saturday from 8:00 am to 5:00 pm, ET.
/FAQ/Escrow/Insurance/I-received-a-loss-draft-check-What-do-I-do-now
Do you offer a one-time online or phone payment?
Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made....
Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at
1-800-449-8767.
All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day.
All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day.
/FAQ/Payments/Ways-to-Pay/Do-you-offer-a-one-time-online-or-phone-payment
How do I stop my Autopay before the next draft date?
Once-a-Month or Biweekly Payments You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes. Still need help? We're here for...
Once-a-Month or Biweekly Payments
You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes.
Still need help? We're here for you - just contact us!
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before your draft date by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy.
You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes.
Still need help? We're here for you - just contact us!
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before your draft date by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy.
/FAQ/Payments/Autopay/How-do-I-stop-my-Autopay-before-the-next-draft
If I'm in the process of paying my loan in full, should I notify Customer Service to stop my Autopay
If your account is paid off before your scheduled draft date, no worries - the Autopay will cancel automatically. However, if your payment is still in transit and your draft date is approaching, we recommend canceling the draft to avoid a duplicate...
If your account is paid off before your scheduled draft date, no worries - the Autopay will cancel automatically. However, if your payment is still in transit and your draft date is approaching, we recommend canceling the draft to avoid a duplicate payment.
Please note: If your regular mortgage payment is due before the payoff is completed, you're still responsible for making that payment.
Once-a-Month or Biweekly Payments
You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes.
Still need help? We're here for you - just contact us!
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before the draft date by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy.
Please note: If your regular mortgage payment is due before the payoff is completed, you're still responsible for making that payment.
Once-a-Month or Biweekly Payments
You can cancel once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Autopay link to make changes.
Still need help? We're here for you - just contact us!
Twice-a-Month Payments
You can cancel twice-a-month payments up to three business days before the draft date by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy.
/FAQ/Payments/Autopay/If-Im-in-the-process-of-paying-in-full
Will I receive confirmation of my Autopay start date?
Yes. We'll send a confirmation letter with the date of your first draft. Please continue to make your mortgage payment until you receive the confirmation letter and the draft date has been confirmed.
Yes. We'll send a confirmation letter with the date of your first draft. Please continue to make your mortgage payment until you receive the confirmation letter and the draft date has been confirmed.
/FAQ/Payments/Autopay/Will-I-receive-confirmation-of-my-Autopay-start