Upcoming Scheduled Maintenance: On Sunday, December 10, 2023, from 3:00 a.m. through 6:00 a.m. ET, some features of the website, including online forms, documents
and payments, may be unavailable. We apologize for any inconvenience.
Welcome Sierra Pacific Customers
If you received notice that your loan is being transferred to PHH Mortgage by Sierra Pacific on December 1st this section is for you. Here you can learn more about the transfer and what comes next for your loan. Welcome again to the PHH Mortgage family. We’re excited you’re here and we look forward to serving you. Be on the lookout for communications from us including a personalized video with helpful information about the loan transfer.
Servicing Transfer Timeline*
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Your mortgage account transfers to PHH Mortgage |
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Your account is active in our systems and you can set up an online account
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Payment Availability |
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First Billing Statement mailed |
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Notice of Servicing Transfer letter mailed |
*Most customers will follow this timeline
We understand the timing of transfers can overlap with your payment due date. It’s PHH's current policy to not assess late charges or submit negative credit reporting during the first 60-day period following the transfer date.
Please refer to our FAQ’s for additional information.
Our mortgage professionals are here to help.
Dedicated Toll Free Number for Sierra Pacific Customers - 1-833-409-2794
Customer Service - Website Support - Toll-Free - 1-833-862-0732
Monday – Friday 9:00 a.m. – 8:00 p.m. ET