New Customers

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Welcome Sierra Pacific Customers

If you received notice that your loan is being transferred to PHH Mortgage by Sierra Pacific on December 1st this section is for you. Here you can learn more about the transfer and what comes next for your loan.  Welcome again to the PHH Mortgage family. We’re excited you’re here and we look forward to serving you. Be on the lookout for communications from us including a personalized video with helpful information about the loan transfer.


Servicing Transfer Timeline*

Your mortgage account transfers to PHH Mortgage

December 1st
Your account is active in our systems and you can set up an online account
  • Set up your online account on this site or download our MortgageQuestions mobile app.  Learn More
December 3rd

 Payment Availability

December 4th

First Billing Statement mailed

December 8th

Notice of Servicing Transfer letter mailed 

By December 15th

*Most customers will follow this timeline

We understand the timing of transfers can overlap with your payment due date. It’s PHH's current policy to not assess late charges or submit negative credit reporting during the first 60-day period following the transfer date.

Please refer to our FAQ’s for additional information.

Our mortgage professionals are here to help. 

Dedicated Toll Free Number for Sierra Pacific Customers - 1-833-409-2794

Customer Service - Website Support - Toll-Free - 1-833-862-0732

Monday – Friday 9:00 a.m. – 8:00 p.m. ET