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Learn how to secure your money and personal information to protect against fraud. 

Please send us your new bank info at least three business days before your next draft date. We'll confirm the change in writing and payments will continue from your current account until the update takes effect.

Once-a-Month or Biweekly Payments 
You can update once-a-month or biweekly Autopay anytime through our website. Just log in to your account, head to the Payment section and click on the Edit Enrollment link to make changes. 

Still need help? We're here for you - just contact us! 

Twice-a-Month Payments 
You can edit twice-a-month Autopay by giving our Customer Care Team a call at 1-800-449-8767. We'll be happy to assist you and make the process easy. You can also notify us in writing by fax or mail.

Fax:
856-917-8322
Attention: ACH Department
 
Mail:
Onity Mortgage
Mail Stop SV61
Attn: ACH Department
1661 Worthington Road
Suite 100
West Palm Beach, FL 33409
 

If you use a bill pay service to make your mortgage payments, you’ll need to update the payee information to make sure your payments go to the right place. Be sure to include your new Onity Mortgage account number.

You can find your account number by:

• Logging into your online account (once registered)
• Checking your Service Transfer Notice
• Reviewing your first monthly statement

Updated Payee Information:
Onity Mortgage
P.O. Box 660093
Dallas, TX 75266-0093

Once updated, your payments will continue smoothly. If you need help, we’re here for you!

Find answers to other commonly asked questions about escrow. 

For more information, email us at PartialRelease@mortgagefamily.com. You may also send a request by mail to:

Onity Mortgage
Attn: Partial Release
2000 Midlantic Drive
Suite 410
Mt. Laurel, NJ 08054

Be sure to include the details of your request, as well as your mailing address and phone number. We will send a requirement letter outlining the instructions for the process.

After logging into your account, you can change your email address anytime. Click on Account Management at the top of the screen, then choose Account Settings to update your email address.

If the issue persists, or you are unable to log into your account, our Web Support Team is here to help. Please call us at 1-833-862-0732 for further assistance.
 

You may make an escrow deposit of any amount by mail. If your account is current, you can also make an escrow deposit through our pay by phone service or on our website. Fees may apply when making an escrow deposit by phone. 

To pay online, log in to your account on MortgageQuestions.com and click the Payment button at the top of the screen.

If you are sending an escrow deposit by mail, make sure to write the account number on the check and write “Escrow Application" on the memo line. Send the check or money order to:

Onity Mortgage
PO Box 371867
Pittsburgh PA 15250-7867

For overnight mail, send the check or money order to:

Onity Mortgage
Attn: 371867
500 Ross Street 15-0470
Pittsburgh, PA 15250

Learn more in our Escrow Education Center.

If you’ve just had your mortgage transferred, it may take a week before you can access your account online or through our automated phone system. That’s because we’re carefully verifying and updating your account information from your previous servicer. As soon as everything is set up, you’ll be able to register online and use your new account number without any issues. Thanks for your patience – we’re working to get everything ready for you!

Yes. You can make a payment for free 24 hours a day, 7 days a week online or using our automated phone system at 1-800-449-8767. 

All payments processed by 11:59 pm ET on a business day will reflect on the account on the date the payment was made. Payments processed on non-business days will reflect on the next business day.