April 15, 2020
PHH Mortgage and its employees want you to know that we are here for you in the event it is not possible to make the monthly mortgage payment due to the Coronavirus (COVID-19) pandemic. The assistance outlined below is being provided to our customers who are financially impacted by COVID-19. If you can continue to make your payments, please do so as the options outlined are not payment forgiveness programs.
Depending on the status of the account, the following benefits may be available for customers who have experienced a financial hardship due to COVID-19:
A forbearance plan provides immediate relief to borrowers experiencing a temporary hardship by suspending the required monthly mortgage payments. Offering a forbearance plan allows us to provide assistance quickly by not requiring documents to be submitted for review or additional paperwork to be signed and returned. The initial forbearance period currently offered for those impacted by COVID-19 is three months. The forborne payments will not be forgiven and will be due at the end of the three-month plan; however, assistance options may be available as outlined below.
Before the forbearance plan expires, we will contact you to discuss your current status and determine what options may be available given your situation, which may include:
As a mortgage servicer, PHH Mortgage must comply with guidelines set forth by the entity that is the owner or investor of the mortgage. These entities include Fannie Mae, Freddie Mac, Veterans Affairs (VA), Federal Housing Administration (FHA) and other private companies. The major mortgage investors are offering forbearance for customers who need assistance during the COVID-19 pandemic. The guidelines and rules are evolving, and we will keep you apprised of changes and if additional options become available. Prior to the end of the forbearance period, we will review with you all available options at that time.
Please complete and submit the form below if you wish to notify us that it is not possible to make the required monthly mortgage payments due to COVID-19. After our team has reviewed the request, we will respond as quickly as possible and either mail a notice detailing the forbearance offer, or if your situation does not meet the requirements for a forbearance plan, we will notify you and outline your mortgage assistance options.
Please know that we are working as quickly as possible, but turnaround times may be as long as 10 days due to high volume. We apologize in advance for any delays.
Get helpful prevention tips and follow COVID-19 updates from the Centers for Disease Control and Prevention (CDC).
Beware of scams — while situations like this can bring out the best in people, they can also bring out the worst. Be on alert for suspicious looking or sounding emails, text messages or phone calls. Never give out your personal information in response to an unfamiliar email, text or call. When in doubt, check it out by calling the company directly.
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We will all get through this together with kindness, patience, and understanding!