Contact Us

We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you via phone or email.

General Servicing Inquiries and Assistance

Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time


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General Mail

PHH Mortgage Services
P.O. Box 5452
Mount Laurel, NJ 08054-5452

Payment Addresses

Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.

Mortgage Accounts
PHH Mortgage Services
P.O. Box 94087
Palatine, IL 60094-4087
HELOC Accounts
PHH Mortgage Services
P.O. Box 0055
Palatine, IL 60055-0055

Requests for information and Notices of Error, including
Qualified Written Requests

If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage Services
P.O. Box 66002
Lawrenceville, NJ 08648