PHH MortgageQuestions.com

Contact Us

We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you via phone or email.

General Servicing Inquiries and Assistance


1-800-449-8767
Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time

Email


Click here to submit our secure web form.


COVID-19 ASSISTANCE
Helping Homeowners is What We Do! Click here to visit our dedicated COVID-19 assistance page.

General Mail


PHH Mortgage Services
P.O. Box 5452
Mount Laurel, NJ 08054-5452

Payment Addresses


Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.

Mortgage Accounts
PHH Mortgage Services
P.O. Box 94087
Palatine, IL 60094-4087
HELOC Accounts
PHH Mortgage Services
P.O. Box 0055
Palatine, IL 60055-0055

Requests for information and Notices of Error, including
Qualified Written Requests


If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and a statement of either the information you are requesting or the error you believe has occurred.

PHH Mortgage Services
P.O. Box 66002
Lawrenceville, NJ 08648