Contact Us
We appreciate your business and want to hear from you. Our Customer Service agents look forward to assisting you via phone or email.
General Servicing Inquiries and Assistance
1-800-449-8767
Monday through Friday, 9:00 a.m. to 8:00 p.m. Eastern Time
Click here to submit our secure web form.
Helping Homeowners is What We Do! Click here to visit our dedicated COVID-19 assistance page.
General Mail
PHH Mortgage Services
P.O. Box 5452
Mount Laurel, NJ 08054-5452
Payment Addresses
Regular monthly payments can be sent to the following address. Please contact us for instructions to send other payments, such as payoff funds or escrow shortages.
PHH Mortgage Services
P.O. Box 94087
Palatine, IL 60094-4087
PHH Mortgage Services
P.O. Box 0055
Palatine, IL 60055-0055
Requests for information and Notices of Error, including
Qualified Written Requests
If you wish to request information or assert an error relating to the servicing of your mortgage loan, including any Qualified
Written Requests, you must use the address below and include your name, your mortgage loan account number, property address and
a statement of either the information you are requesting or the error you believe has occurred.
PHH Mortgage Services
P.O. Box 66002
Lawrenceville, NJ 08648