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What is a mortgage recast?
A mortgage recast or re-amortization occurs when you make a large lump-sum payment toward your principal balance and request that your monthly payment be recalculated based on the new lower balance. Your interest rate and loan term remain unchanged,...
A mortgage recast or re-amortization occurs when you make a large lump-sum payment toward your principal balance and request that your monthly payment be recalculated based on the new lower balance. Your interest rate and loan term remain unchanged, but your monthly payment decreases. This is different from refinancing because there are no closing costs and your original loan terms stay the same. Click here for more information and to determine if a recast is right for you.
 

/FAQ/Special-Situations/Recast/What-is-a-Recast-or-re-amortization

How can I cancel or remove the escrow account used for payment of property taxes/insurance for my mo
To request removal of the escrow account, complete this form and return it to us by email or mail. Once we receive your request, we will review and notify you in writing if the account meets the eligibility criteria to have the escrow account...
To request removal of the escrow account, complete this form and return it to us by email or mail. Once we receive your request, we will review and notify you in writing if the account meets the eligibility criteria to have the escrow account removed. Please continue to make the escrow payment until you receive confirmation of the escrow account removal.  Learn more in our Escrow Education Center.

/FAQ/Escrow/General/How-can-I-cancel-or-remove-the-escrow-account-used

What is Autopay?
Click here to learn more about our convenient automatic payment methods. 
Click here to learn more about our convenient automatic payment methods. 

/FAQ/Payments/Autopay/When-will-my-Autopay-draft-(1)

How can I make my monthly mortgage payment?
Autopay is the easiest way to pay.  Just set it, forget it, and you could save money. We have several Autopay options. Click here to learn more about each one and how to enroll.  For other ways to pay your mortgage, click here.Small Balance...
Autopay is the easiest way to pay.  Just set it, forget it, and you could save money. We have several Autopay options. Click here to learn more about each one and how to enroll.  For other ways to pay your mortgage, click here. 

Small Balance Commercial Loans - For assistance with small balance commercial loans, call our Commercial Loan Servicing Department at 1-866-672-5706. We are available Monday through Friday, 8:00 am to 6:00 pm ET. 

/FAQ/Payments/Ways-to-Pay/How-can-I-make-my-monthly-mortgage-payment

Will the terms of my loan change after it is transferred?
No, your loan terms will stay exactly the same. That means your interest rate, monthly payment, and other key details won’t change. The only difference is that a new company will now handle the day-to-day servicing of your account, like processing...
No, your loan terms will stay exactly the same. That means your interest rate, monthly payment, and other key details won’t change. The only difference is that a new company will now handle the day-to-day servicing of your account, like processing payments and providing customer support.

/FAQ/Servicing-Transfers/Outgoing/Will-the-terms-of-my-loan-change