Helping Homeowners
Is What We Do!

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Homeowners Assistance

If you are having trouble making your monthly mortgage payment, PHH Mortgage can help.

To Apply for Assistance 
If you've experienced a financial hardship resulting from COVID-19 or any other reason Click here to be taken to our Homeowner's Assistance page to get started.

A Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST.
 

There are other options available that may allow you to keep your house by making your payments more affordable. 

  • Homeowner Assistance Fund - The US Treasury allocated funds to each state, including the District of Columbia and Puerto Rico, to provide financial assistance to homeowners who are struggling to pay their mortgages due to the Covid-19 pandemic.  You may be eligible for financial assistance through this program. For more information on how to apply for these funds, please refer to your state for specific information. PHH Mortgage is committed to working with each state to process these funds. Learn More
  • State Assistance Resources - Access information and details on applying for homeowner assistance funds in your state. Learn More
  • Repayment Plans - You may have had a short-term hardship that resulted in the inability to make your mortgage payment. If that hardship is resolved, a repayment plan may be an option for you. We will review your application for homeowners' assistance and determine if this is an affordable option for you. This will allow you to bring your mortgage loan current, without altering the terms or maturity date of your Note.**
  • Natural Disasters - PHH Mortgage Services and its employees are here to help as you recover from the devastation caused by the recent disaster. Learn More
  • Forbearance Plans - A forbearance plan may be an appropriate option for you if you are experiencing an unresolved, short-term financial hardship. This hardship may be due to loss of income resulting from unemployment, illness, or perhaps a disaster. A forbearance plan will allow you to reduce or suspend your mortgage payment for a set period of time.  We will review your application for homeowners' assistance and determine if this is a suitable option for you. At the end of the forbearance plan, you will be required to repay any past due amount. However, you can apply for a repayment plan or a modification to determine if you're eligible for either of those options to assist in resolving the delinquency to bring your account current.**
  • Loan Modification - If you have experienced a financial hardship that resulted in the inability to pay your mortgage payments, or you anticipate that you may have trouble paying your mortgage timely due to a change in your financial circumstances (e.g. divorce, death of a borrower, or a long-term disability), then a modification of your existing loan terms may be the appropriate option for you.  Modification terms will be determined based on a review of your financial information provided by you in your complete application for homeowners' assistance. The potential terms are set forth by the investor of your loan. They may include a possible rate reduction, an extension of the term of your loan, or even a principal deferment to reduce your total monthly payment to an affordable payment so that you can remain in your home. **
  • Pre-Foreclosure Sale - This option allows you to sell your home for fair market value, which may be less than your mortgage debt and avoid foreclosure. You may also qualify for relocation costs. However, there can be negative impacts such as having to move out of the home and possible tax implications.**
  • Deed-in-Lieu - Another effort to avoid a foreclosure is a Deed in Lieu (DIL).  This is the practice of transferring the property to the lender and being released from the debt. The benefits are you avoid having to sell the home and may even qualify for relocation assistance.  However, there can be negative impacts such as having to move out of the home and possible tax implications. **
COVID-19 Mortgage Assistance Options for 184 Loans
Section 184 Loans and 184A loans were developed to assist Native Americans and Alaskan Native tribe members with mortgage options. The assistance options listed below may be available if the loan is determined to be a 184 or 184A loan and meets any eligibility criteria for assistance.
 
Assistance Options specific for 184 & 184A Mortgage Loans
  • The COVID-19 Native Advance Loan Modification (COVID-19 Native ALM). The COVID-19 Native ALM is proactively offered to eligible delinquent Borrowers who can achieve a minimum 25 percent reduction in the Principal and Interest (P&I) portion of the Borrower’s monthly Loan payment through a 30-year rate and term Loan Modification that includes arrearages.
  • COVID-19 Recovery Loss Mitigation Advance (COVID-19 Recovery LMA). The COVID-19 Recovery LMA is a zero-interest subordinate lien for arrearages for Borrowers who can return to making their existing Loan payments after Forbearance or Default.
  • The COVID-19 Recovery Native Loan Modification. The COVID-19 Recovery Native Loan Modification includes a Loss Mitigation Advance for arrearages and a Loan Modification with a targeted 25 percent P&I reduction for Borrowers who are unable to return to their existing Loan payments.
 
Additional Mortgage Assistance Options
  • COVID -19 Advanced Loan Modification – A permanent change in one or more terms of a Borrower’s Mortgage that achieves a minimum 25% reduction to the Borrower’s monthly Principal and Interest payment.
  • COVID -19 Recovery Standalone Partial Claim – A zero interest subordinate lien for arrearages for Borrower’s who can return making their existing Loan payments after Forbearance or Default.
  • COVID -19 Recovery Modification – A Loan modification that includes a Partial Claim if available and a 25% reduction to the P&I portion of the Borrower’s monthly Mortgage Payment.

**For Repayment Plans Forbearance Plans, Loan Modification, Pre-Foreclosure Sale or Deed-in-Lieu, use the link below to Apply for Assistance:
If you've experienced a financial hardship resulting from COVID-19 or any other reason Click here to be taken to our Homeowner's Assistance page to get started.

A Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST.