Mortgage Assistance - If you are experiencing a hardship, we are here to help. 

My hardship is unrelated to COVID-19	Download and complete the Mortgage Assistance Application (PDF) to get the process started. Click here to be taken to our Homeowner's Assistance Partner's website, where you will need to register and log-in to securely submit the PDF to process your request for assistance.
If you’ve experienced a financial hardship resulting from COVID-19	Complete the COVID-19 Hardship Form to be reviewed for available mortgage assistance options.
If your COVID-19 hardship has been resolved	If you are ready to resume making your mortgage payments, complete the COVID-19 Payment Resumption Form.

Escrow

• Visit the Escrow Education Center to learn more about escrow and how it works. 

Payment Methods 

• Autopay Enrollment (Direct Debit) - Enroll in automatic monthly payments. You can also enroll online by logging in to your mortgagequestions.com account.
• Twice-a-Month Payments - Budget your payment amounts by splitting your monthly payment amount into two payments.

Disclosures

• Fee Schedule - Details of the fees charged by PHH Mortgage.

• PHH Annual Privacy Notice Consolidated - Learn how we collect, share and protect your personal information.

California Consumer Privacy Act (CCPA)

• CCPA Disclosure and Privacy Policy - Learn how we collect and use your personal information. 
• CCPA Verifiable Consumer Request Form - Submit a verified consumer request for your Right to Know or Right to Delete.
• CCPA Declaration Authorization Form - Confirm your identity when submitting a CCPA Verifiable Consumer Request Form.