Tools and Resources
Mortgage Assistance
- Request for Mortgage Assistance - If you are experiencing a hardship, we are here to help. Complete this form to be reviewed for available mortgage assistance options.
- COVID-19 Hardship Form - Notify us that you are experiencing a financial hardship due to COVID-19.
- COVID-19 Payment Resumption Form - Notify us that your COVID-19 hardship has ended and you are ready to resume making your mortgage payments.
- Autopay Enrollment (Direct Debit) - Enroll in automatic monthly payments. You can also enroll online by logging in to your mortgagequestions.com account.
- FlexPay Enrollment - Enroll in FlexPay, our flexible billing program, to make two automatic payments per month. (Not an equity accelerator.)
- Checkbook Request - Order a checkbook for your HELOC.
- Account Closure Request - Request to close your HELOC after paying off the loan.
- Fee Schedule - Details of the fees charged by PHH Mortgage.
- PHH Annual Privacy Notice Consolidated - Learn how we collect, share and protect your personal information.
- CCPA Disclosure and Privacy Policy - Learn how we collect and use your personal information.
- CCPA Verifiable Consumer Request Form - Submit a verified consumer request for your Right to Know or Right to Delete.
- CCPA Declaration Authorization Form - Confirm your identity when submitting a CCPA Verifiable Consumer Request Form.