Request for Mortgage Assistance

To request assistance with a permanent resolution and payment assistance, follow the steps below. If you are experiencing a short term hardship (less than 6 months) or if there are additional questions, please contact us at 1-800-449-8767. We're available Monday through Friday from 8:00 am to 9:00 pm or Saturday 8:00 am to 5:00 pm ET.

1. Ensure you are still logged in to your account.
2. Access the Payments page.
3. Under the Payment Assistance tile, select Request Assistance.

A Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST or by downloading it here.