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Scheduled Maintenance Notice: On Sunday September 20, 2026 from 12:00 am – 9:00 am ET, some features of the website including online forms, documents, payments, and some chatbot services may be temporarily unavailable. Thank you for your patience as we work to improve our services. 

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Request for Mortgage Assistance

To request assistance with a permanent resolution and payment assistance, follow the steps below. If you are experiencing a short term hardship (less than 6 months) or if there are additional questions, please contact us at 1-800-449-8767. We're available Monday through Friday from 8:00 am to 9:00 pm or Saturday 8:00 am to 5:00 pm ET.

  1. Ensure you are still logged in to your account.
  2. Access the Payments page.
  3. Under the Payment Assistance tile, select Request Assistance.

A Mortgage Assistance Application can also be completed by contacting our Customer Care Center toll-free at 1-800-449-8767, Monday through Friday, 8:00 am to 9:00 pm EST and Saturday 8:00 am to 5:00 pm EST or by downloading it here.