Escrow Education Center
Mortgage transferred to Newrez? Here's how to get help.
If your mortgage was recently transfered to Newrez, please know it was a pleasure to serve you. If you need assistance, take a look at our FAQs about service transfers or visit
Newrez.com for more information and to set up your new account.
Still need help? Call Newrez at 1-866-317-2347 for additional assistance.
Still need help? Call Newrez at 1-866-317-2347 for additional assistance.
Loan servicing transfers are a normal part of the mortgage industry. This change doesn’t reflect any problem with your account and your loan terms will stay the same. You’ll receive all the details you need to make the transition smooth.
No, your loan terms will stay exactly the same. That means your interest rate, monthly payment, and other key details won’t change. The only difference is that a new company will now handle the day-to-day servicing of your account, like processing payments and providing customer support.
You’ll receive a notification letter from your current mortgage servicer before the transfer happens. This letter will include the date your account will officially move to the new servicer, along with contact details for both companies. That way you’ll know exactly who to reach out to if you have any questions during the transition.
If you’re currently enrolled in automatic payments, please take a moment to review the goodbye letter you received. It will let you know whether your automatic payments will transfer to the new servicer or if you’ll need to set them up again.
No, once your loan transfer is complete, payments must be made to your new servicer. You’ll find their contact and payment information in the goodbye letter we sent you.
No worries – your escrow account will transfer along with your loan. The new servicer will take over managing your tax and insurance payments, so there is no action needed on your part.
A loan transfer typically won't hurt your credit score - as long as you continue to make payments on time. Your loan terms and payment history stay the same.
You might notice a small temporary dip in your score due to how credit reporting systems handle the transition (closing the old account and opening a new one). This is normal and your score should bounce back once the new loan is reported consistently.
You might notice a small temporary dip in your score due to how credit reporting systems handle the transition (closing the old account and opening a new one). This is normal and your score should bounce back once the new loan is reported consistently.
If you’re currently on a loss mitigation plan, it will transfer along with your loan. The new servicer will continue to honor and manage your plan, so you won’t need to reapply or start over.
No, there are no fees associated with the transfer of your loan servicing. This process is completely free for you.
You’ll receive a welcome letter from your new servicer that includes the official transfer date and all the important contact details. This letter confirms that your loan has been successfully transferred and provides everything you need to get started.
No need to worry – we’ll take care of that for you. Your insurance carrier will be notified of the change automatically.