New Customers

If you received notice that your loan was transferred to PHH Mortgage, this section is for you. Here you can learn more about the transfer and what comes next for your loan. Welcome again to the PHH Mortgage family. We’re excited you’re here and we look forward to serving you.

Welcome to PHH Mortgage:

April 1^st - Univest Bank and Trust Co.
April 1^st - snapfi 
May 1^st - Nations Direct Mortgage, LLC 
May 1^st - Canopy Mortgage, LLC
May 2^nd - Nations Direct Mortgage, LLC

Servicing Transfer Timeline

• It can take up to a week after the servicing transfer date for online account registration and payment services to be available.
• We will send a welcome package which will include helpful information including your PHH loan number. If you need help locating your new loan number, you can use our New Account Number lookup tool.
• We will reach out to you with informational emails providing important details regarding the transfer.

Shortly after this, you will receive the First Billing Statement.

We understand the timing of transfers can overlap with your payment due date. It’s PHH's current policy to not assess late charges or submit negative credit reporting during the first 60-day period following the transfer date.

Please refer to our FAQ’s for additional information.

Our mortgage professionals are here to help. 

Contact Customer Service at 1-800-449-8767 
Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Saturday, 8:00 a.m. – 5:00 p.m. ET