Helping Homeowners
Is What We Do!

warning If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at 1-800-936-8705 to understand and start the process. Helping Homeowners is What We Do! right arrow

Learn More next arrow


PHH Mortgage and its employees want you to know that we are here for you in the event it is not possible to make the monthly mortgage payment due to the Coronavirus (COVID-19) pandemic. The assistance outlined below is being provided to our customers who are financially impacted by COVID-19. If you can continue to make your payments, please do so as the options outlined are not payment forgiveness programs.


Depending on the status of the account, the following benefits may be available for customers who have experienced a financial hardship due to COVID-19:

  • Payment forbearance with repayment options
  • Payments not being reported as delinquent to credit bureaus during this period
  • Waiving late fees during this period
  • Pausing all foreclosure activities

Choose from the assistance options below: 

  • Request AssistanceIf you’ve experienced a financial hardship resulting from COVID-19 and wish to notify us that it is not possible to make the required monthly mortgage payments.
  • If you have exhausted the allowable forbearance plan time period or you are on a forbearance plan and are now ready to resume making monthly mortgage payments, submit a request to start the payment resumption process.
Request for Assistance

If you’ve experienced a financial hardship resulting from COVID-19, assistance may be available.

Forbearance Plan Overview

Learn about forbearance plans available to borrowers experiencing a temporary hardship.

At the End of Forbearance

Learn more about what options may be available before your forbearance plan expires.

What is the CARES Act and how do I know if it applies to my loan?

Learn more about the COVID-19 related federal legislation called The CARES Act.

Need Help

Contact Us

Need Help

Contact Us