New Customers

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January 17th: Welcome Velocity Commercial Capital Customers

Welcome to PHH Mortgage - we’re excited you’re a customer!  

This page provides your servicing transfer timeline and tells you what to expect during the process. 

Servicing Transfer Timeline*

Transfer Date

Online Setup &
Payment Availability 

First Statement
Notice of Service
Transfer Mailed
January 17 January 20 January 26 January 30
Your account transfers to us.


You can set up your account, sign up for paperless and autopay.

If the primary borrower on the account is listed as a corporation, LLC, partnership, or other legal entity, please call us at 1-866-672-5706 to help with online registration. 

If you need help locating your new loan number, use our New Account Number lookup tool.

We'll mail your first billing statement. 

We'll mail you information about the transfer and your mortgage account. 

*Most customers will follow this timeline

The transfer timing may overlap with your payment due date. But don’t worry, we won’t charge late fees during the first 60 days following the transfer date.

If you sent a payment to your prior servicer, don't worry — they'll forward it to us.  Please note, we won’t assess late charges for 60 days after the transfer date.

Our mortgage professionals are here to help. 

Monday through Friday, 8:30 a.m. 7:00 p.m. Eastern Time

Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-866-672-5706

Customer Service - Website Support - Toll Free - 1-833-862-0732