If you have been affected by a natural disaster, we will help you through these difficult times. Please call us at 1-800-936-8705 to understand and start the process.
Helping Homeowners is What We Do!
Welcome to PHH Mortgage - we’re excited you’re a customer!
This page provides your servicing transfer timeline and tells you what to expect during the process.
Online Setup &
set up your account, sign up for paperless and autopay.
If the primary borrower on the account is listed as a corporation, LLC, partnership, or other legal entity, please call us at
1-866-672-5706 to help with online registration.
If you need help locating your new loan number, use our
New Account Number lookup tool.
We'll mail your first billing statement.
We'll mail you information about the transfer and your mortgage account.
*Most customers will follow this timeline
The transfer timing may overlap with your payment due date. But don’t worry, we won’t charge late fees during the first 60 days following the transfer date.
If you sent a payment to your prior servicer, don't worry — they'll forward it to us. Please note, we won’t assess late charges for 60 days after the transfer date.
Our mortgage professionals are here to help.
Monday through Friday, 8:30 a.m. – 7:00 p.m. Eastern Time
Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-866-672-5706
Customer Service - Website Support - Toll Free - 1-833-862-0732