Upcoming Scheduled Maintenance: On Sunday, December 10, 2023, from 3:00 a.m. through 6:00 a.m. ET, some features of the website, including online forms, documents
and payments, may be unavailable. We apologize for any inconvenience.
December 1st - Welcome First Colony Mortgage Corporation Customers
Welcome to PHH Mortgage - we’re excited you’re a customer! A home is one of the biggest investments you can make, and we know how important it is.
This page provides your servicing transfer timeline and tells you what to expect during the process. You’ll also find ways to upgrade your mortgage experience and educational resources about escrow and ways to pay.
Wondering why your mortgage is being transferred or what happens if you have an escrow account? Click here for answers to frequently asked questions.
Servicing Transfer Timeline*
Online Setup &
|Notice of Service
Transfer Mailed by
|December 1||December 6||December 11||December 14|
|Your account transfers to us.
We'll mail your first billing statement.
We'll mail you information about the transfer and your mortgage account.
*Most customers will follow this timeline
The transfer timing may overlap with your payment due date. But don’t worry, we won’t charge late fees or submit negative credit reporting during the first 60 days following the transfer date.
Ready to set up your online account?
- Upgrade your experience – Learn about features to easily manage your account.
- Check out educational resources:
Important First Billing Statement Information — The first billing statement may show two payments due for December and January. This can happen if the monthly payment for December hasn't been made or was made but not processed before the
first billing statement was generated.
If you already made December's payment to your prior servicer, don't worry — they'll forward it to us. We won't charge late fees or submit negative credit reporting during the first 60 days following the transfer date.
Our mortgage professionals are here to help.
Monday through Friday, 8:00 a.m. – 9:00 p.m. Eastern Time
Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time
Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-833-632-4657
Customer Service - Website Support - Toll Free - 1-833-862-0732