New Customers

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Welcome The Federal Savings Bank Customers

Welcome to PHH Mortgage - we’re excited you’re a customer!  A home is one of the biggest investments you can make, and we know how important it is. 

This page provides your servicing transfer timeline and tells you what to expect during the process. You’ll also find ways to upgrade your mortgage experience and educational resources about escrow and ways to pay.

Wondering why your mortgage is being transferred or what happens if you have an escrow account. Click here to find answers to commonly asked questions. 

Servicing Transfer Timeline*

Transfer Date

Online Setup &
Payment Availabiilty 

First Statement
Mailed
Notice of Service
Transfer Mailed
December 1 December 6 December 13 December 15
Your account transfers to us.

 

You can set up your account and upgrade your experience. Check out Ways to Pay and choose an option that's right for you. 

If you need help locating your new loan number, use our New Account Number lookup tool.

We'll mail your first billing statement. 

We'll mail you information about the transfer and your mortgage account. 

*Most customers will follow this timeline

The transfer timing may overlap with your payment due date. But don’t worry, we won’t charge late fees or submit negative credit reporting during the first 60 days following the transfer date.

 

Ready to set up your online account? 

  • Upgrade your experience – Learn about features to easily manage your account.
  • Check out educational resources:
    • Escrow Education Center – Learn about escrow, what it means and how it works. 
    • Ways to Pay – Check out different ways to make your payment.
    • FAQs – Get answers to commonly asked transfer questions.

Important First Billing Statement Information – The first billing statement may show two payments due for December and January. This can happen if the monthly payment for December hasn’t been made or was made but not processed before the first billing statement was generated.

If you already made December's payment to The Federal Savings Bank, don't worry — they'll forward it to us. We won't charge late fees or submit negative credit reporting during the first 60 days following the transfer date. 

Our mortgage professionals are here to help. 

Monday through Friday, 8:00 a.m. – 9:00 p.m. Eastern Time
Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time

Customer Service - General Servicing Inquiries and Assistance - Toll-Free - 1-833-349-1751
Customer Service - Website Support - Toll Free - 1-833-862-0732