If you received notice that your loan is being transferred to PHH Mortgage by Evolve Bank & Trust on September 1st this section is for you. Here you can learn more about the transfer and what comes next for your loan. Welcome again to the
PHH Mortgage family. We’re excited you’re here and we look forward to serving you. Be on the lookout for communications from us including a personalized video with helpful information about the loan transfer.
Servicing Transfer Timeline*
Your mortgage account transfers to PHH Mortgage
Your account is active in our systems and you can set up an online account
Set up your online account on this site or download our MortgageQuestions mobile app.
First Billing Statement mailed
Notice of Servicing Transfer letter mailed
*Most customers will follow this timeline
We understand the timing of transfers can overlap with your payment due date. It’s PHH's current policy to not assess late charges or submit negative credit reporting during the first 60-day period following the transfer date.
Important First Billing Statement Information
The first billing statement received from PHH may show two payments due for September & October if the monthly payment for September hasn’t been made, or September's payment was made but not processed before the first billing statement was generated.
If September’s monthly payment was already made, not to worry. Payment processing times take a little longer than normal due to the transfer process with your prior servicer. We’ll make sure the current month’s payment
gets processed as quickly as possible. Late fees will not be assessed, and your credit is not impacted negatively. Check out ways to pay your mortgage or register
and login to your account for updates and set up Autopay and never miss a payment.
Our mortgage professionals are here to help.
Customer Service - General Servicing Inquiries and Assistance- Toll-Free - Toll-Free - 1-844-939-3737
Customer Service - Website Support - Toll Free - 1-833-862-0732
Monday through Friday, 8:00 a.m. – 9:00 p.m. Eastern Time
Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time