New Customers

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Welcome EMM Loans LLC. Customers

If you received notice that your loan is being transferred to PHH Mortgage by EMM Loans LLC. on July 1st this section is for you. Here you can learn more about the transfer and what comes next for your loan.  Welcome again to the PHH Mortgage family. We’re excited you’re here and we look forward to serving you. Be on the lookout for communications from us including a personalized video with helpful information about the loan transfer.


Servicing Transfer Timeline*

Your mortgage account transfers to PHH Mortgage

July 1st
Your account is active in our systems and you can set up an online account
  • Set up your online account on this site or download our MortgageQuestions mobile app.  Learn More
July 7th

 Payment Availability

July 7th

First Billing Statement mailed

July 14th

Notice of Servicing Transfer letter mailed 

July 15th

*Most customers will follow this timeline

Our mortgage professionals are here to help. 

Customer Service - General Servicing Inquiries and Assistance- Toll-Free - Toll-Free - 1-844-939-3737
Customer Service - Website Support - Toll Free - 1-833-862-0732

Monday through Friday, 8:00 a.m. – 9:00 p.m. Eastern Time
Saturday, 8:00 a.m. to 5:00 p.m. Eastern Time